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EyeMasters

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61 complaints

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EyeMasters is a company provider of eye care services at over 160 locations throughout the United States - including Texas, Arizona, and Louisiana, Missouri, Ohio and much more of the Midwest. The company offers exclusive brands frames, lenses, contact lenses, accessories, sunglasses and the leading technology in vision correction. The corporate office of the company is based at

11103 West Avenue,

San Antonio, TX 78213. Hours of operations are Monday through Friday from 8AM to 5PM CT, the office is closed on Saturday and Sunday. The customer service of the company is available at (800) 669-1183 or via email



Please try to contact EyeMasters Customer Service directly prior to posting any complaints on this site.

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EyeMasters Complaints & Reviews

EyeMasters Reviews

Mama725
EyeMasters - Sold the wrong lenses

My husband and I went in to have EyeMasters do our lens and frames. The guy we had was just all about up sale on everything. We had know clue what was what on all the different len...

#291812
Jan 25, 2012
28

Anonymous
EyeMasters worst experience in 40 years of buying glasses

We went to Eyemasters back on September 9th 2010 to get an eye exam only, after the eye exam we decided to buy glasses, first off our glasses where late by 2 weeks then my wife'...

#290972
Jan 22, 2012
46

Anonymous
EyeMasters - Poor all around skills

I had to take my glasses back 3 times and the last time I took them back the associate thought that I was an *** he gave me my glasses and said their done. I looked at them and o...

#290795
Jan 21, 2012
43

Anonymous
EyeMasters - Eye Masters Penn Square Mall

On the afternoon of Wednesday I purchased two reading glasses for my little brother from the Eye Masters in the Penn Square Mall.In the brochure i had it said it was an hour instal...

#288895
Jan 13, 2012
81

OliverGato
EyeMasters is not the master of anything but poor service

Very condescending staff. I have been wearing glasses for over 20 years and I've never been treated like this before. I went for an eye exam and was given trial contacts that I co...

#287925
Jan 10, 2012
96

Rabjr5
EyeMasters

Called inquired about cost.... was told 54.00 are there about for eye exam.... stated they were running a special for 99.00 dollars for 2 pair of glasses..... went in for Eye Exam ...

#287486
Jan 08, 2012
203

Kmichell...
EyeMasters - Vision works

My husband is in the millitary so we move quiet often. When we were In Memphis tn I had an eye exam done at a vision works or eye master it's the same company! I ordered contac...

#286545
Jan 05, 2012
163

Arod713
EyeMasters - Eye Masters- Bad attitude, Bad Information

This store(Meadows Mall in Las Vegas) is really two stores in one. But you wouldn't know that when you call. My fiance's glasses were ruined and we were frantically searching on a ...

#285790
Jan 02, 2012
139

Dgarza8198
EyeMasters - Defective eyewear for the third time and won't fix problem

Recently got a new pair of glasses after having the last pair be defective. The last pair had problems with a glare coating that chipped off. They fixed the problem and then the ...

#281722
Dec 15, 2011
205

Anonymous
EyeMasters over works their staff causing customer issues

Eyemasters works their staff with little or no lunches 8-10 days straight (I know. For a fact in Alexandria la) Ecca cut hours across the board .this causes the few who are working...

#279757
Dec 06, 2011
195

MCR
EyeMasters - Eye Masters - Worst Company in the US

If you are smart you will NEVER deal with this sub-standard company. First I ordered my glasses and they said they would arrive on 11/23/2011 and they would call me. I still had ...

#277952
Nov 29, 2011
283

Anonymous
EyeMasters - MIGHT BE GOOD DEAL BUT, WAIT AND WAIT

I HAVE WORN GLASSES FOR FOURTY YEARS AND BOUGHT FROM MANY OTHER SUPPLIERS. I DO NOT UNDERSTAND WHY IT TAKES TWO WEEKS TO GET GLASSES. THIS IS THE ONLY SUPPLIER I HAVE HAD ...

#277687
Nov 28, 2011
175

215lindao
EyeMasters - 30 days and counting and still no glasses

I went to the EyeMasters store in Reno,NV. The employees were friendly and helpful. I ordered prescription sunglasses and regular prescription glasses. The sunglasses came in ri...

#277268
Nov 25, 2011
247

Jahdaise...
FIREwheel location/garland tx-EyeMasters

Sad....no customers in store, people standing around getting paid to do nothing !... Pay for Script ..wait, and wait, and wait, and wait... NO ONE ever called me to tel...

#274526
Nov 12, 2011
170

Anonymous
EyeMasters refused to give me prescription for contacts after I paid for it.

I bought my son the two for one eyeglasses from eyemasters with a prescription for contacts also. Since he would not wear theirs, they refused to give us the prescription, saying ...

#271773
Oct 31, 2011
299

Anonymous
EyeMasters - Bad Company

I had to wait 4 weeks to get my glasses at the Irving,Texas location. My first issue came at the 2 week mark when they called and i went to get the glasses and my bifocals were 3/...

#271259
Oct 28, 2011
235

Madmom67
EyeMasters - Check or card????

The price of my son's glasses were absolutely outrageous. We did the "buy one, get one free" and I got the free pair. My son chose a smaller frame than what they salesman wan...

#270133
Oct 24, 2011
386

Dmg3064
EyeMasters

Every year I go to get my boys their glasses at Sunland Park Mall in El Paso, Tx. It seems I buy a pair of glasses and after the 30 days the glasses break. They tell you buy the in...

#268211
Oct 14, 2011
267

Louie41126
EyeMasters - Eye Masters

Eye Masters is behind the business trends of today's market. I purchased/ordered one pair of prescription glasses today, 10-10-11 cost: over 250.00 cash in advance.. I elec...

#267021
Oct 09, 2011
293

Rdoukas
EyeMasters

I had contact exams done for two of my kids. The exams went fine and they ordered the trial contacts. I have had two "classes" for both of the kids and they weren't able to put t...

#266670
Oct 07, 2011
219

Anonymous
EyeMasters is a bad place to do business

5 times my lenses have chipped at the top. Do NOT use eyemasters they are a ripoff and will "guarantee to make things right" and not follow through. Terrible place to do business. ...

#261032
Sep 10, 2011
333

Rdeleon
EyeMasters - Return customer, but now can not do trifocals at all

Went to try and get glasses (I'm a repeat customer) first they told me I could use my old frames (yours). I returned because of a new promotion after 8-28-11 on new frames, pic...

#260852
Sep 09, 2011
419

Anonymous
EyeMasters - Bad eye exam bad glasses, 2 weeks waiting

After almost two weeks of waiting for my, one pair at $654.00 and one free, I was called and told glasses were ready. Upon arrival and trying on the glasses lost eye coordination w...

#259259
Sep 01, 2011
511

Grouch11
EyeMasters Poor Customer Service

Eyemasters does not have adequate staff to offer decent customer service. I went in because of a coupon offer of two for one glasses, no restrictions. I waited 90 minutes to order ...

#259055
Aug 31, 2011
284

Steelerdan
EyeMasters - Transition lenses sold to me that don't transition

I bought my first pair of glasses at age 50. They sold me transitioning lenses. They filled the prescription wrong so I had to go back two more times. Then, once I got them, they w...

#258783
Aug 30, 2011
355

Graymatter
EyeMasters - Eye Examination

For the record , went to Eyemasters to get glasses, purchased a examination in their facility, and recieved perscription that did not have all the pertinent information to obtain e...

#257963
Aug 26, 2011
264

Anonymous
EyeMasters - Eye masters

After the first remarks I had about eye masters, here are some more. I took the glasses they said they would reimburse my refund on, they told me I would have to wait 10 days for...

#255415
Aug 14, 2011
377

Anonymous
EyeMasters - Poor service. couldn't get a refund.

Eyemasters in Waco TX is understaffed. It took them 1 1/2 hours to finally sell me and my son 2 pair of glasses. Were unable to get the glasses in 24 hours...it took 28 hours and ...

#251816
Jul 28, 2011
336

Anonymous
EyeMasters - Wrong lenses, twice!two different locations.

Employees are nice. However, I went in once to replace scratched lenses for my son. Paid $20. it took about 2weeks to receive the lenses back. my son said everything was blonde whe...

#249903
Jul 19, 2011
460

Anonymous
EyeMasters - Promised delivery in 2 weeks.

My wife and I went back after two weeks. Her glasses were ready. They couldn't find mine. check their records and said they would be in Monday. I waited till Friday and they co...

#249376
Jul 16, 2011
398
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Reviews 1-30 of 61

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