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EyeMasters

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EyeMasters is a company provider of eye care services at over 160 locations throughout the United States - including Texas, Arizona, and Louisiana, Missouri, Ohio and much more of the Midwest. The company offers exclusive brands frames, lenses, contact lenses, accessories, sunglasses and the leading technology in vision correction. The corporate office of the company is based at

11103 West Avenue,

San Antonio, TX 78213. Hours of operations are Monday through Friday from 8AM to 5PM CT, the office is closed on Saturday and Sunday. The customer service of the company is available at (800) 669-1183 or via email



Please try to contact EyeMasters Customer Service directly prior to posting any complaints on this site.

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EyeMasters Complaints & Reviews

EyeMasters Reviews

Anonymous
EyeMasters stores in Arizona do not provide adequate customer service.
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I spent over $500 for a pair of RX eyeglasses and sunglasses that included a one year warranty. The warranty begins when you pay for the purchase NOT when you receive your eyeglas...

#318641
May 15, 2012
4

Anonymous
EyeMasters - Crappy eye exam
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Went to Eyemasters to get a new pair of glasses. the examining had the eye chart set to blurry all the way to the 200/20 level. Obviously they are trying to get all the business th...

#317011
May 07, 2012
41

Gloria h...
EyeMasters false advertisements, buy one get one free
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I went to Eyemasters because of the advertisement "Buy one get one free," when I chose the frames, lady told me the total cost was $629. I told her Ad says, Any frame and lens free...

#315663
Apr 30, 2012
125

Judybay
EyeMasters - Eye Masters made lens wrong & then coating came off
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Eye Masters made lenses wrong, remade. Then coating started coming off, had to be remade again. Came back and saw 2 tiny places not covered again. Decided to wear them, tired ...

#311665
Apr 12, 2012
139

Anonymous
EyeMasters salt lake cith 635 easr 400 south
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

This established is managed and staffed by complete incompetents...i tried for over two months to get a satisfactory pair of prescription glasses,, and there was something wrong w...

#307257
Mar 24, 2012
210

Anonymous
EyeMasters - Way too much money for glasses i cane see out of
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I went to eyemasters for the buy one get one free I am telling you they are so marked up its pathetic! Two pair of glasses cost me 600 bucks! One of the frames were 180.00 bucks a...

#298049
Feb 17, 2012
412

Ddotnek
EyeMasters 2 for $99 is Bait and Switch!
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

This is an account of my dealings with Eye Care Centers of America, Inc. whose website brags “is one of the nation's leading optical retailers. Headquartered in San Antonio, Texa...

#296409
Feb 12, 2012
668

Anonymous
EyeMasters is only there for the sell
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Just a couple of months ago I purchaced 2 pair of frames with my prescription lenses - no line bifocal with transition etc. The cost was around 430.00 for the pair. I do living his...

#293102
Jan 30, 2012
539

Mama725
EyeMasters - Sold the wrong lenses
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

My husband and I went in to have EyeMasters do our lens and frames. The guy we had was just all about up sale on everything. We had know clue what was what on all the different len...

#291812
Jan 25, 2012
475

Anonymous
EyeMasters worst experience in 40 years of buying glasses
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

We went to Eyemasters back on September 9th 2010 to get an eye exam only, after the eye exam we decided to buy glasses, first off our glasses where late by 2 weeks then my wife'...

#290972
Jan 22, 2012
438

Anonymous
EyeMasters - Poor all around skills
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I had to take my glasses back 3 times and the last time I took them back the associate thought that I was an *** he gave me my glasses and said their done. I looked at them and o...

#290795
Jan 21, 2012
421

Anonymous
EyeMasters - Eye Masters Penn Square Mall
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

On the afternoon of Wednesday I purchased two reading glasses for my little brother from the Eye Masters in the Penn Square Mall.In the brochure i had it said it was an hour instal...

#288895
Jan 13, 2012
433

OliverGato
EyeMasters is not the master of anything but poor service
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Very condescending staff. I have been wearing glasses for over 20 years and I've never been treated like this before. I went for an eye exam and was given trial contacts that I co...

#287925
Jan 10, 2012
423

Rabjr5
EyeMasters
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Called inquired about cost.... was told 54.00 are there about for eye exam.... stated they were running a special for 99.00 dollars for 2 pair of glasses..... went in for Eye Exam ...

#287486
Jan 08, 2012
685

Kmichell...
EyeMasters - Vision works
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

My husband is in the millitary so we move quiet often. When we were In Memphis tn I had an eye exam done at a vision works or eye master it's the same company! I ordered contac...

#286545
Jan 05, 2012
531

Arod713
EyeMasters - Eye Masters- Bad attitude, Bad Information
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

This store(Meadows Mall in Las Vegas) is really two stores in one. But you wouldn't know that when you call. My fiance's glasses were ruined and we were frantically searching on a ...

#285790
Jan 02, 2012
428

Dgarza8198
EyeMasters - Defective eyewear for the third time and won't fix problem
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Recently got a new pair of glasses after having the last pair be defective. The last pair had problems with a glare coating that chipped off. They fixed the problem and then the ...

#281722
Dec 15, 2011
463

Anonymous
EyeMasters over works their staff causing customer issues
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Eyemasters works their staff with little or no lunches 8-10 days straight (I know. For a fact in Alexandria la) Ecca cut hours across the board .this causes the few who are working...

#279757
Dec 06, 2011
457

MCR
EyeMasters - Eye Masters - Worst Company in the US
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

If you are smart you will NEVER deal with this sub-standard company. First I ordered my glasses and they said they would arrive on 11/23/2011 and they would call me. I still had ...

#277952
Nov 29, 2011
565

Anonymous
EyeMasters - MIGHT BE GOOD DEAL BUT, WAIT AND WAIT
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I HAVE WORN GLASSES FOR FOURTY YEARS AND BOUGHT FROM MANY OTHER SUPPLIERS. I DO NOT UNDERSTAND WHY IT TAKES TWO WEEKS TO GET GLASSES. THIS IS THE ONLY SUPPLIER I HAVE HAD ...

#277687
Nov 28, 2011
414

215lindao
EyeMasters - 30 days and counting and still no glasses
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I went to the EyeMasters store in Reno,NV. The employees were friendly and helpful. I ordered prescription sunglasses and regular prescription glasses. The sunglasses came in ri...

#277268
Nov 25, 2011
487

Jahdaise...
FIREwheel location/garland tx-EyeMasters
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Sad....no customers in store, people standing around getting paid to do nothing !... Pay for Script ..wait, and wait, and wait, and wait... NO ONE ever called me to tel...

#274526
Nov 12, 2011
420

Anonymous
EyeMasters refused to give me prescription for contacts after I paid for it.
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I bought my son the two for one eyeglasses from eyemasters with a prescription for contacts also. Since he would not wear theirs, they refused to give us the prescription, saying ...

#271773
Oct 31, 2011
574

Anonymous
EyeMasters - Bad Company
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I had to wait 4 weeks to get my glasses at the Irving,Texas location. My first issue came at the 2 week mark when they called and i went to get the glasses and my bifocals were 3/...

#271259
Oct 28, 2011
468

Madmom67
EyeMasters - Check or card????
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

The price of my son's glasses were absolutely outrageous. We did the "buy one, get one free" and I got the free pair. My son chose a smaller frame than what they salesman wan...

#270133
Oct 24, 2011
709

Dmg3064
EyeMasters
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Every year I go to get my boys their glasses at Sunland Park Mall in El Paso, Tx. It seems I buy a pair of glasses and after the 30 days the glasses break. They tell you buy the in...

#268211
Oct 14, 2011
522

Louie41126
EyeMasters - Eye Masters
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Eye Masters is behind the business trends of today's market. I purchased/ordered one pair of prescription glasses today, 10-10-11 cost: over 250.00 cash in advance.. I elec...

#267021
Oct 09, 2011
512

Rdoukas
EyeMasters
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

I had contact exams done for two of my kids. The exams went fine and they ordered the trial contacts. I have had two "classes" for both of the kids and they weren't able to put t...

#266670
Oct 07, 2011
443

Anonymous
EyeMasters is a bad place to do business
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

5 times my lenses have chipped at the top. Do NOT use eyemasters they are a ripoff and will "guarantee to make things right" and not follow through. Terrible place to do business. ...

#261032
Sep 10, 2011
558

Rdeleon
EyeMasters - Return customer, but now can not do trifocals at all
5.0 Customer Service Department 11103 West Avenue San AntonioTX 78213 (800) 669-1183 http://www.eyemasters.com/customer-service/

Went to try and get glasses (I'm a repeat customer) first they told me I could use my old frames (yours). I returned because of a new promotion after 8-28-11 on new frames, pic...

#260852
Sep 09, 2011
680
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