EyeMasters Complaints and Reviews

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Main address: Customer Service Department 78213 San Antonio TX
(800) 669-1183, , customerservice@ecca.com
  • 87 complaints
  • $8.1K claimed losses
  • $93 average
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  • Aug 17, 2013
  • Eye and Ear Care
  • Dallas, Texas
  • Defective Eyeglasses
  • 121

Last year I bought a pair of glasses at eyemasters, Dallas tx (Lakewood branch) after wearing my glasses for one day I noticed I could not see clearly I cleaned the glass thinking the glasses were dirty..after carefully looking through the light I could see one of the glasses had multiple small lines going across the glass..I took them back the next day and they replaced the one glass that had... Read more

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  • Jul 28, 2013
  • Eye and Ear Care
  • Green Bay, Wisconsin
  • Eye Center
  • 82

I asked that they use my frames (3 of them) with my new prescription and when I went back to pick them up I was unable to see out of them. When I explained I needed them for work on Monday, they advised the lab was closed. They could have them later on Monday. Advised not acceptable, then they tried to fit some lenses in one pair and broke the frames so offered up a cheap frame with lenses that... Read more

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  • Jul 15, 2013
  • Eye and Ear Care
  • Houston, Texas
  • Glasses Coating
  • 36

My dad has been with eyemasters for years. Recently, he purchased glassed with tinted coating, but after a few months, the coating peeled off. Upon returning to the store and asking for another coat of tinting, he was told because there was no warranty purchased there was nothing they could do, even though it was only 2-3 months. Boo to eyemasters, very poor customer care!! The things that... Read more

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  • Jun 16, 2013
  • Eye and Ear Care
  • North Canton, Ohio
  • Lens
  • 54

i was visiting in ohio and purchased the 2/89 special. i had to get an exam since i hadnt had one in a few years. i wanted a certain type of frame something that was different from my usual style i was told that i could only get that frame if i chose the most expensive lens so i just went and got my typical style frames. my older glasses i could see very well with them but my new prescription i... Read more

Was this review helpful? 0 2


  • May 28, 2013
  • Eye and Ear Care
  • Pensacola, Florida
  • Eye Glasses
  • 70

Their ad says 2 pairs for $89.00 which includes select frames,but does not say you can't provide your own frames. I called the local store in Pensacola, Fl. and spoke to 2 people there,and was told that I could provide my own frames but the lens would cost $90.00 each if I did. I asked why when the add does not say you have to purchase their frames and by my providing my frames it would save them... Read more

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  • Feb 17, 2013
  • Eye and Ear Care
  • Panama City, Florida
  • Eyeglasses
  • 95

Advertisment stated buy one get one Free,no exclusions.i was asked if i wanted one pair or buy one and get one free. So i said if i am getting one free i would do that deal.Buford the manager said its a great deal and i choose the right deal. i asked how much and told him i wanted the same tpe i was wearing,he said they would be the same . Price for two was $534.96.I said that was too much that... Read more

Was this review helpful? 1 13


  • Feb 14, 2013
  • Eye and Ear Care
  • 77

I first bought glasses without frames around lens for light weight and looks. They kept breaking and then quit carrying that model and parts and refused to repair them. Then I bought your glasses with frames this year and they broke off at the ear piece, for no reason. They just fell apart when putting them on, in the A.M. without any fault of my own. When I took them in they said I had to buy a... Read more

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  • Jan 22, 2013
  • Eye and Ear Care
  • 76

Nothing actually happened in terms of any incident! Just the fact that bunch of micro-lines showed up in the entire lens surface of my $600.00 glasses. Obviously choosing a poor quality lens is a routine practice for the EM. I spoke to the representative on the telephone and they refuse to do anything about the situation. i was told that this was because I didn't purchase their quality... Read more

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  • Nov 16, 2012
  • Eye and Ear Care
  • Buffalo, New York
  • 151

I stop by half an hour after they opened. No one in the store except a guy behind the counter. I tell him I'd like to get an eye exam. He tells me to go sit in the waiting room. I ask him if he can polish the scratches in my glasses. He tells me no. In spite of him lying to me and be very curt, like I"m wasting his time, I sit in the waiting room. No one is there. I wait. Then I wait... Read more

Was this review helpful? 0 2


  • Oct 24, 2012
  • Eye and Ear Care
  • Mason City, Iowa
  • 147

I have been an Eye masters consumer for a long time now and have purchased several pairs of glasses from the company. The last pair of galsses I purchased were a no-line, progressive, tinted pair. I has a scratch coating applied to then also. Everything was fine until a couple months ago, actually longer than that, when I was cleaning them, with the solution I purchased at Eye Masters, then... Read more

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